Electryon Tech, LLC (“Electryon”) provides internet services to residential and commercial subscribers and follows the Federal Communications Commission issued rules to preserve the Internet as an open platform. This Open Internet Policy outlines the principles and practices of Electryon in delivering wireless broadband internet access services to its customers. The aim of this policy is to ensure an open and transparent internet experience for all users while promoting innovation, competition, and consumer choice. Electryon supports the following Net Neutrality principles:
- Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
- Blocking. Fixed and mobile broadband providers may block any content, applications, services, or non- harmful devices, or any service that compete with their voice or video telephony services, so long as that information is disclosed to their customers; and
- No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
- Reasonable network management. ISP's may engage in reasonable network management to maintain a high quality of service for broadband Internet access, including but not limited to blocking, throttling, congestion management, and/or prioritizing.
Network Practices
ISP's must disclose their network practices, specifically in the general areas listed below.
- ISP's may block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may block consumers from accessing lawful Web sites, subject to reasonable network management;
- ISP's may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination.
- The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, considering the particular network architecture and technology of the broadband Internet access service.
- Congestion management and over subscription.
FCC Notice
If a customer believes that these open Internet rules are not being met, we encourage you to contact us by email at info@electryontech.com,or by phone at (760) 282-4042.
Customers may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: https://consumercomplaints.fcc.gov/hc/. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
